Privacy Policy

Disclaimer: In case of any discrepancy or difference, the English version shall prevail over any translation.

New National Electronics (“New National Electronics”, “we”, “our”, “us”) values the trust you place in us and recognizes the importance of secure transactions and information privacy. This Privacy Policy describes how we collect, use, share, or otherwise process your personal data through our website www.newnationalelectronics.com, its mobile version, applications (if any), and related services (collectively referred to as the “Platform”).

While you can browse certain sections of the Platform without providing personal information, please note that we do not offer products or services outside India. Your personal data will primarily be stored and processed in India. By accessing or using the Platform, providing your information, or availing of our products or services, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service or product terms, and to be governed by the laws of India, including laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Your Information

When you use our Platform, we collect and store information that you provide to us from time to time. Once you provide personal data, you are no longer anonymous to us. Where possible, we indicate which fields are mandatory and which are optional. You always have the option to not provide information by choosing not to use a particular service, product, or feature on the Platform.

We collect and analyze personal data relating to your purchasing behavior, browsing patterns, preferences, and other information you choose to provide. This data is used for internal research on user demographics, interests, usage trends, and behavior to better understand your needs, enhance user experience, and protect our users.

This information may include:

• The URL you visited before and after accessing our Platform
• Browser type and device information
• IP address

These insights help us personalize and optimize our products, services, marketing communications, and checkout experience. Aggregated insights may be shared with our affiliates, group companies, business partners, and third-party service providers for marketing, analytics, product improvement, and service enhancement. Any processing of your personal data by third parties will be governed by their respective privacy policies, and New National Electronics does not control or assume responsibility for such practices.

Personal Data You Provide

We may collect personal data such as:

• Name
• Email address
• Phone number
• Delivery and billing address
• Payment instrument details
• Any other information required to complete transactions or provide services

Certain activities, such as placing orders or accessing specific services, require registration. We may use your contact information to communicate order updates, offers, and services relevant to your interests.

If you post reviews, feedback, messages, or interact with us via social media, customer support, chat features, or similar tools, we collect the information you choose to provide. We retain this information to resolve disputes, provide customer support, troubleshoot issues, or for internal research as permitted by law.

If you send us personal correspondence (such as emails or letters), or if third parties send us correspondence relating to your activities on the Platform, such information may be stored in a file associated with you.

Use of Your Information

We use your personal data to:

• Process and fulfill orders
• Deliver products and services
• Process payments
• Communicate order status, service updates, and promotional offers
• Enhance customer experience
• Resolve disputes and troubleshoot issues
• Detect and prevent fraud and illegal activities
• Comply with legal and regulatory obligations
• Enforce our Terms of Use

With your consent, we may access device-related information such as location, camera, photo gallery, or other permissions required to provide certain features or services. If consent is not provided, access to some features or services may be limited.

Cookies

We use cookies and similar technologies to analyze website traffic, measure promotional effectiveness, and enhance user experience. Cookies are small files placed on your device and do not contain personal data.

You may choose to disable cookies through your browser settings; however, doing so may limit access to certain features of the Platform. We may also use third-party analytics tools (such as Google Analytics) to understand how users interact with our Platform. These third parties operate under their own privacy policies.

Sharing of Personal Data

We may share personal data with:

• Our affiliates and group companies
• Sellers, logistics partners, and payment service providers
• Business partners and service providers assisting in order fulfillment, analytics, marketing, or customer support
• Government authorities or law enforcement agencies when required by law

We may also disclose personal data in connection with a merger, acquisition, restructuring, or sale of assets, in which case the receiving entity will be required to follow this Privacy Policy.

Links to Other Websites

Our Platform may contain links to third-party websites or applications. New National Electronics is not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any personal data.

Security Precautions

We maintain reasonable physical, electronic, and procedural safeguards to protect your personal data. While we strive to protect your information, data transmission over the internet cannot be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

Choice / Opt-Out

You may opt out of receiving non-essential promotional communications by using the unsubscribe options provided in such communications or by contacting us directly.

Children’s Information

Our Platform is intended for use by individuals who can form legally binding contracts under Indian law. We do not knowingly collect personal data from children under the age of 18. If such data is inadvertently collected, it will be deleted upon becoming aware.

Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by applicable law. Data may be retained in anonymized form for research and analytical purposes.

Your Rights

You have the right to access, correct, update, or delete certain personal data through your account or by contacting us. You may also withdraw consent by writing to us; however, withdrawal may affect your access to certain services.

Your Consent

By using our Platform or providing your personal data, you consent to the collection, use, storage, and processing of your information in accordance with this Privacy Policy. If you provide personal data of others, you confirm that you have the authority to do so.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the Platform or via email where required by law.

Grievance & Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us at:

Email: privacy@newnationalelectronics.com

Customer support queries related to products or services can be raised via the support section on our website.